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FAQ
General frequently asked questions
- Do you ship bikes?
- Can I upgrade to different parts before my bike ships?
- Can I place an order using multiple credit cards/payment methods?
- Do you accept bikes on consignment?
- How do I know what size bike to buy?
Order status & Information
Questions about order status and additional details
- When will my bike ship?
- What's the status of my order?
- I need to change my shipping address on the order I placed, how can I do that?
- How do I cancel my order?
- How can I change my payment method after placing an order?
Shipping & Damage
Information regarding shipping and handling, including damage resolution
- What should I do if my bike or product arrives damaged?
- How can I have the bike shipped unassembled and ensure that I don't get charged GLA?
- Can you ship internationally?
- What should I do if my bike or product arrives damaged?
- How much is shipping?
Returns
Details on our return process and policy
- How do I return my item?
- When will my return be processed (tracking shows it's delivered)?
- Do you offer exchanges instead of a return?
- My order was shipped to me, can I return it at one of your stores?
- How long do I have to return an item after I've received it?
Account & Loyalty
Manage your account and learn about our loyalty program
- How does your loyalty program work?
- How many dollars do rewards points equal?
- I can't see my order status when I'm in my Mike's Bikes account
- Can I use my rewards points from my online purchase in-store?
- Why can't I log in after placing an order?
Gift cards & Promotions
Information on gift cards and promotions
- How can I have a gift card sent directly to the recipient, including eGift Cards?
- Do you offer any discounts for new customers?
- Do you offer club discounts?
- Do you have any upcoming promotions?
- Do your gift cards expire?
Assembly & Maintenance
Instructions for assembly and maintenance
- What does 'Ready To Ride' assembly mean?
- Why didn't my bike come with an owner's manual?
- What tools do I need to assemble my bike?
- What is Wheelsmith Gold Label Assembly (GLA)?
- What does 'Ready To Ride' assembly mean?
Other
Additional articles on various topics
- If I order a bike, can I exchange any parts before you ship it?
- How do I register my bike for warranty?
- Can I make an appointment for service through the website?
- How do I register my bike for warranty?
- Can I make an appointment for service through the website?