Shipping & Damage
Information regarding shipping and handling, including damage resolution
Shipping
- Can you ship internationally?
- What shipping provider do you use?
- How can I have the bike shipped unassembled and ensure that I don't get charged GLA?
- How much is shipping?
- I live in AK or HI - Why does it say my address is invalid? / Can e-bikes be shipped to these states?
- How does expedited shipping work?
- Is it possible to ship with a different shipping provider than FedEx?
- Why doesn't my tracking number work?
- The tracking for my package shows that it was delayed, what should I do?
- Why is there a cardboard tube in my fork? Where is the axle?