FAQ

General frequently asked questions

• Can I place an order using multiple credit cards/payment methods?
• Do you charge sales tax in my state?
• How do I know what size bike to buy?
• How should I set my saddle height?
• How to setup your position on your new mountain bike?
• Can I upgrade to different parts before my bike ships?
• How does the trade-in program work?
• Where are your stores located?
• Can you donate to our charitable organization?
• How can I get in touch with you?
• Do you ship bikes?
• What is Pon?
• If I already have a Synchrony account from another retailer, do I need to apply again?
• I'm looking for something and I don't see it on your website. Can you order products?
• Is the price on your site the same as in your stores?
• I was approved for Synchrony but haven't received my card yet. How do I use it?
• I live in a different region, can I pick this item up at my local Mike's (CMT)?
• Do you do bike fits?
• Can you price match another website?
• Is the inventory on your website the same as your store?
• Do you host group rides?
• Do you accept bikes on consignment?