Order status & Information

Questions about order status and additional details

• Why does this item show to be in-stock, but I can’t check out?
• If I place an order for a bike, how long will it take to ship?
• When will my bike ship?
• How can I change my payment method after placing an order?
• How do I cancel my order?
• Where can I find my order number?
• I got the shipping confirmation but the tracking number shows nothing
• What's the status of my order?
• I need to change my shipping address on the order I placed, how can I do that?
• Will I be notified when you receive my item from the manufacturer?
• Why did only part of my order ship?
• I'm going out of town. Can you hold my order until I return?
• What does special order mean?
• Will the "BOPIS" store notify me when my order is ready for pickup?
• Why was only one bike delivered, while I ordered two?
• Is it too late to make a change to my order?